Last Updated: December 11, 2025
VIA Flow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our insurance agency management platform ("the Service"). Please read this privacy policy carefully.
We use the information we collect to:
If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:
5.1 Within Your Agency: Information is shared with other members of your agency based on their role and permissions.
5.2 Service Providers: We may share your information with third-party vendors who perform services on our behalf:
5.3 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
5.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5.5 With Your Consent: We may share your information with third parties when you give us permission.
We do NOT sell your personal information to third parties.
We implement appropriate technical and organizational security measures to protect your information:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are legally required to retain it.
8.1 Access and Portability: You can access and export your data from your account settings.
8.2 Correction: You can update your account information at any time.
8.3 Deletion: You can request deletion of your account and associated data by contacting us.
8.4 Opt-Out: You can opt out of marketing communications, but will still receive transactional emails.
8.5 GDPR Rights (EEA Users):
8.6 CCPA Rights (California Users):
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
Our Service integrates with third-party services (e.g., Google OAuth, payment processors). These services have their own privacy policies. We encourage you to review their policies before providing information.
Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
We do not currently respond to "Do Not Track" signals from browsers as there is no industry standard for compliance. We will continue to monitor developments in this area.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: viaflow.co@gmail.com
Phone: (714) 472-4097
For GDPR-related inquiries, you may also contact your local data protection authority.
California Civil Code Section 1798.83 permits California residents to request information regarding disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.